内容来源：https://www.theverge.com/news/806046/openai-chatgpt-company-knowledge-update

内容总结：

近日，人工智能公司OpenAI为其ChatGPT企业版、商务版和教育版用户推出“企业知识库”新功能。该功能基于新一代GPT-5模型开发，可实现跨平台信息整合，用户无需切换应用即可直接检索Slack、SharePoint、Google Drive及GitHub等工作平台中的资料。

此次升级旨在将ChatGPT打造为智能工作助手，通过自然对话快速获取分散在不同系统的企业信息。系统在回复时会自动标注信息来源，并支持处理模糊查询。例如在准备客户会议时，它能自动整合Slack频道最新消息、往来邮件、Google Docs会议纪要和客服工单等多渠道信息生成简报。

值得注意的是，该功能需手动开启且启用期间无法进行网络搜索或生成图表。业内观察显示，这标志着AI正加速向企业工作场景渗透。本月初 Anthropic公司也为旗下Claude AI推出了类似的“技能库”工具，预示着职场AI助手领域竞争日趋激烈。

中文翻译：

OpenAI推出全新ChatGPT功能，让用户无需切换应用即可便捷检索工作区信息。这项面向商业版、企业版和教育版用户的"企业知识库"功能基于GPT-5技术架构，可直连Slack、SharePoint、Google Drive及GitHub等平台，使智能助手能够从更多数据源中筛选出所需答案。

此次升级旨在让商业用户将ChatGPT作为对话式搜索引擎，全面扫描工作场所数据以获取所需信息。本月初Anthropic公司也为旗下Claude AI推出了类似的"技能"工具，旨在提升人工智能处理特定工作任务的能力。

该功能在六月测试版基础上进行了扩展，相比此前零散的应用程序连接提供了更完整的体验。OpenAI表示，搭载GPT-5的企业知识库功能经过专门训练，可同时检索多个数据源以提供更全面精准的答案。

"每条回复均附带清晰来源标注，方便用户追溯信息并建立信任。"OpenAI在公告中举例说明，"例如当您即将进行客户会谈时，ChatGPT能自动整合Slack频道最新消息、客户邮件关键内容、Google Docs中的过往纪要，以及Intercom支持工单的后续进展。"

面对"我们明年公司目标最终如何确定？"这类模糊提问，该功能可通过多维度检索不同来源和观点来自动化解矛盾信息。OpenAI强调该工具支持时间筛选，并具备"边搜索边思考"的能力，可精准定位时效性信息。

使用须知：

• 需在新对话中手动启用企业知识库功能
• 启用期间无法进行网络搜索或生成图表/图像
• 未激活时仍可通过关联应用回答问题，但"回复深度和引证细节将大幅缩减"
  未来数月该功能将逐步扩展至ChatGPT其他应用场景。

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英文来源：

OpenAI has launched a new ChatGPT feature that makes it easier to search for workspace information without switching between apps. The “company knowledge” ChatGPT update for Business, Enterprise, and Education users is powered by a version of GPT‑5 that directly connects with tools like Slack, SharePoint, Google Drive, and GitHub, allowing the chatbot to sift through more sources to find the answers you need.
OpenAI made ChatGPT better at sifting through your work or school information
The ‘company knowledge’ update allows ChatGPT to be used as a search engine for workspace data.
The ‘company knowledge’ update allows ChatGPT to be used as a search engine for workspace data.
The goal is to enable business users to utilize ChatGPT as a conversational search engine of sorts that can scour through all available workplace data to find what they need. Anthropic launched a similar “Skills” tool for its own Claude AI earlier this month that aims to improve AI agent capabilities for specific work tasks.
This builds on beta features introduced in June and provides a more comprehensive experience than previous app connections for ChatGPT. OpenAI says the GPT‑5-powered company knowledge update was specifically trained to search multiple sources simultaneously to provide more comprehensive and accurate answers.
“Every response includes clear citations so you can see where the information came from and trust the results,” OpenAI said in its announcement. “For example, if you have an upcoming client call, ChatGPT can create a briefing for you based on recent messages from your account channel in Slack, key details from emails with your client, the last call notes in Google Docs, and any escalations from Intercom support tickets since your last meeting.”
OpenAI says the company knowledge feature can handle ambiguous questions, such as “where did we land on company goals for next year?” by running multiple searches for different sources and viewpoints to resolve conflicting details. The tool uses date filters and can “think while it searches,” according to OpenAI, allowing it to find time-based information.
Company knowledge must be manually selected when starting new conversations, and ChatGPT can’t search the web or create charts and images while the feature is enabled. OpenAI says ChatGPT may still answer questions using connected apps without company knowledge being activated, but “responses won’t include the same depth or detailed citations.” Updates in the coming months are expected to expand company knowledge support to other ChatGPT capabilities.
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