内容来源：https://www.engadget.com/cybersecurity/vpn/how-to-cancel-private-internet-access-and-get-a-refund-030034510.html?src=rss

内容总结：

【科技快讯】知名VPN服务Private Internet Access（PIA）因网络稳定性问题引发用户退订潮，近日外媒发布详细退订指南，帮助用户完成服务取消与退款申请。

据用户反馈，PIA虽以优惠价格著称，但实际使用中常出现网速不稳、连接中断等问题，影响日常网络体验。若用户决定终止服务，可通过以下步骤操作：

退订与退款流程

1. 关闭自动续费：登录PIA官网个人中心，在"订阅概览"中找到"下次结算"栏目，点击"关闭自动续费"。系统会多次挽留，需坚持完成确认操作。
2. 申请退款：仅限购后30天内，通过官网帮助中心提交工单或在线客服，明确要求依据"退款保证"政策办理。建议用户态度坚决，避免被客服劝说保留服务。
3. 账户注销：如需彻底清除数据，需通过帮助中心提交账户删除申请。

平台特别提醒
通过手机应用商店订阅的用户，需直接在Google Play或App Store的订阅管理中操作取消。

替代服务推荐
外媒同步推荐多款备选VPN服务：Proton VPN综合表现最佳，ExpressVPN以高速连接和精致界面见长（价格较高），Surfshark则主打稳定性。建议用户根据实际需求选择替代方案。

目前，随着全球网络安全需求提升，VPN服务商竞争日趋激烈，服务质量与用户体验已成为用户选择的关键因素。

中文翻译：

如何取消Private Internet Access服务并申请退款
若PIA虚拟专用网络无法满足您的使用需求，可轻松完成订阅终止流程。
Private Internet Access（PIA）虽以优惠价格著称于VPN市场，其服务品质通常不似廉价产品。此处强调"通常"，是因为实际体验中偶尔仍会显现"一分钱一分货"的局限。尽管笔者持续调试各项参数以优化连接稳定性，但事实表明PIA往往难以保障日常使用所需的基础网速。

若您认为PIA服务不够可靠，可通过以下步骤了解如何解除订阅、获取退款并升级至更稳定的VPN服务。本文将详细说明关闭自动续订、申请退款及注销账户（如有需要）的全流程操作指南。

关闭PIA自动续订功能
与多数VPN服务商相同，取消PIA服务的标准方式是在当前计费周期结束时停止自动续订。无论您购买的是月付、年付或三年套餐，在有效期截止前均可继续使用服务。具体操作步骤如下：

1. 通过电脑或手机浏览器访问privateinternetaccess.com
2. 点击页面顶部的"登录"按钮
3. 输入账户名与密码，进入用户控制面板
4. 系统默认显示"订阅概览"页签，请确认左侧导航栏已选中该选项
5. 在需要取消的订阅用户名下方，找到"下次计费"栏目
6. 点击"关闭自动续订"链接
7. 页面将显示挽留提示，此时需再次点击窗口左下角的"关闭自动续订"
8. 选择取消原因（可点击"其他原因"并输入任意字符）
9. 最后当网站建议联系技术支持时，请坚持点击"关闭自动续订"

完成上述步骤后，系统将确认您的账户在计费周期结束后不再续订。您可在剩余服务期内从容选择新的VPN服务。

特别注意：若您最初通过Google Play商店或Apple App Store下载PIA应用，则订阅管理权限归属于相应应用商店。此时需前往应用商店的个人资料页，进入"订阅"栏目找到PIA服务进行取消操作。

注销PIA账户全流程
若您已决定彻底弃用PIA，可通过提交服务工单完成账户注销：

1. 访问helpdesk.privateinternetaccess.com
2. 滑动至页面底部，在"资源"栏目（页面中段）点击"联系我们"
3. 撰写简明扼要的申请信息（可参考上文图示）
   为加速处理进程，您也可使用在线聊天功能：访问PIA官网点击右下角"需要帮助？立即咨询！"按钮。请注意，需先通过AI助手关卡才能转接人工服务。

PIA退款申请指南
PIA仅支持购后30天内申请退款。若符合时效要求，请先完成自动续订关闭操作，再通过前述方式提交工单或联系在线客服。明确表示要求根据"退款保证"政策申请全额退款。请注意客服人员可能会进行挽留，请保持态度坚决。

替代VPN服务推荐
取消PIA后若仍需VPN服务（对于经常上网的用户确属必需），Engadget网站整理了最新VPN横向评测榜单。简要推荐如下：

• Proton VPN：综合性能最佳
• ExpressVPN：价格偏高但提供极速连接与卓越应用设计
• Surfshark：适合追求持续稳定高速连接的用户

延伸阅读：
《2025年度最佳VPN推荐》《ExpressVPN深度评测》《NordVPN体验报告》《诺顿VPN解析》《ProtonVPN全面测评》《Surfshark服务评估》《Private Internet Access专项评测》《VPN测试方法论》《电视端VPN配置指南》《Chromecast与Google TV的VPN使用方法》《Roku设备VPN设置技巧》《Apple TV VPN配置教程》《Fire TV VPN安装指引》更多VPN专题内容请关注Engadget完整报道。

英文来源：

How to cancel Private Internet Access and get a refund
If PIA VPN isn't working for you, ending your subscription is easy.
Private Internet Access (PIA) comes with some of the best pricing of any VPN, and often doesn't feel like a budget service. I say "often" because, sadly, it does sometimes feel like you get what you pay for with PIA. While I'm working on seeing what settings iron out the kinks, the fact is that PIA doesn't always leave you with the internet speeds you need for everyday use.
If you've found PIA unreliable, you may want to know how to end your subscription, get a refund and trade up to a more stable VPN service. Here, I'll explain how to stop your subscription from renewing, get your money back and delete your account (if you want to go that far).
How to turn off auto-renewal for PIA
Like with most VPNs, the standard way to cancel PIA is to stop your subscription from renewing at the end of the current payment period. Whether you've signed up for one month, one year or three years, you'll get to keep using the VPN until that time expires. Here's the process to follow.
In a desktop or mobile web browser, go to privateinternetaccess.com. Click Login at the top of the screen.
Enter your account username and password. You'll be taken to your client control panel. It should automatically load on the Subscription Overview tab, but check the left-hand column to make sure.
Under the username for the subscription you want to cancel, find the "next billing" heading, then click the Turn off auto-renewal link.
You'll get a message trying to convince you not to cancel. Click Turn off auto-renewal again, this time at the bottom-left of the window.
Give a cancellation reason. Feel free to click "I have another reason," then enter one letter and click Continue with cancellation.
Finally, the site will offer to connect you with tech support instead of cancelling. Hold the line and click Turn off auto-renewal once more.
After fighting through all that, you should get confirmation that your account won't renew when the billing period expires. You've now got the rest of the term to look for a new VPN.
Note that if you first download PIA from the Google Play Store or Apple App Store, you may have purchased your subscription directly through the app. In this case, your subscription will be managed by the app store you bought it through, and you'll need to go there to cancel. Just open your profile, tab the subscriptions heading and scroll down to find PIA.
How to delete your PIA account
If you're certain that you're done with PIA, you may want to go the extra mile and delete your account altogether. You can do this by submitting a support ticket. Go to helpdesk.privateinternetaccess.com, scroll down to the bottom of the page and click on Contact Us under the Resources heading (near the middle of the page).
Write a clear, direct message. Feel free to use the above screenshot as an example. To get help faster, you can also use live chat — just go to the main PIA website, then click the button at the bottom-right that reads Need Help? Chat with us! This will get attention on your case right away, but you'll have to defeat an AI assistant first.
How to get a refund from PIA
PIA only gives refunds within the first 30 days after purchase. If you're within that window and want your money back, start by cancelling auto-renewal, then send a support ticket or contact live chat as described in the previous section. Say you are requesting a full refund under the money-back guarantee. Stick to your guns, as they'll probably try to convince you not to go.
PIA alternatives
If you still need a VPN after cancelling PIA — and you almost certainly do if you ever go online — Engadget has a list of the best VPNs to help you with comparison shopping. As a quick summary, Proton VPN is the all-around best service. ExpressVPN is pricey, but gives you great speeds and excellent app design. If you need consistently fast speeds every time, go with Surfshark.
Best VPN for 2025 | ExpressVPN review | NordVPN review | Norton VPN review | Proton VPN review | Surfshark review | Private Internet Access (PIA) review | How we test VPNs | How to add VPN to your TV | How to use a VPN on Chromecast or Google TV | How to use a VPN on Roku | How to use a VPN on Apple TV | How to use a VPN on Fire TV | See Engadget's full VPN coverage